We strive to ensure that every purchase you make leaves you delighted. However, we understand that circumstances may arise where you need to return a product. Please read our Returns Policy carefully to ensure a smooth and hassle-free experience.
- Incorrect Product Received:
If, by any chance, you receive a product different from what you ordered, we apologize for any inconvenience caused. You are eligible to return the product, and we will promptly process a replacement or issue a refund.
- Damaged Product:
In the unfortunate event that you receive a damaged product, we take full responsibility. To initiate the return process, please follow these steps:
- Document the unboxing process by recording a video.
- Contact our customer support team with the video and order details.
- We will guide you through the return process and initiate a replacement or refund.
3. Dissatisfaction with the Product:
If you find yourself dissatisfied with the product for any reason, you have the option to return it within 72 hours of receiving your order. To be eligible for a return in such cases:
- The product must be in its original condition.
- Ensure the product is free from any scratches or damages.
- Contact our customer support team to initiate the return process.
Additional Information:
- All returns must be initiated within 7 days of receiving the product.
- Ensure the product is in its original packaging with all accessories included.
- Returns are subject to inspection; products with signs of use or damage may not be eligible for a refund.
- Refunds will be processed using the original payment method.
- Shipping charges for returns are the responsibility of the customer unless the return is due to an error on our part.
Professionalism in Returns:
At Sunglassbd.com, we understand the importance of professionalism in every transaction. Our dedicated customer support team is ready to assist you throughout the returns process. We appreciate your cooperation in providing necessary documentation, such as videos or images, to ensure a swift resolution.
We value your trust in Sunglassbd.com and are committed to making your shopping experience exceptional. If you have any questions or concerns regarding our Returns Policy, please don’t hesitate to contact our customer support team.
Thank you for choosing Sunglassbd.com!!